Option 1: I know my username & password
Log in with your Queens account to change your password.
All password changes must follow these standards:
-The password must be at least 8
-Use characters from at least three of the following categories:
-Do not use words contained in your username
Option 2: I know my username but NOT my password
- Reset your password by entering your username and answering your security questions.
- If you're a new user, these questions are your phone number, ZIP code, and birth date.
- If you're a returning user, these questions are the ones you selected and answered the last time you changed your password.
- Reset your password by entering your username and generating a temporary PIN that will be sent to your personal email address (Gmail, Yahoo, etc.). If you've already received your PIN, enter it here to reset your password.
Option 3: I don't know my username
Enter your personal email address (Gmail, Yahoo, etc.) to retrieve your Queens username.
Please contact the ITS Help Desk at firstname.lastname@example.org or 704-337-2323 with any questions or service requests.